Delivery
Stock standard size blinds are dispatched within 3-5 week days after the order has been received. Custom size or Bespoke blinds are dispatched within 3 weeks from your order placement.
Ordered goods are sent with UPS. UPS delivers to your home or office address. The price for 1 package with 6 blinds cost £15 to ship. Deliveries to islands with no bridge access e.g Jersey, may have a different price, this price will be added after the order has been done. Please contact us for further information.
There are no extra cost for all deliveries to the UK.
Orders and payments
You can pay with creditcard, Klarna, Apple or Google Pay.
If the email is correct on the order, please check the spam folder for the confirmation email. It should be sent out automatically by our system. If it is not in there, please send an email to customerservice@colorco.dk
If the email is correct please check the spam folder for the order confirmation. It is sent out automatically via our system. If it is not there, please send an e-mail to customerservice@colorco.dk.
All orders must be placed via our website for security reasons. If you have any questions about the ordering process please call or email us and we will respond to you as quickly as possible.
General questions about the blinds
All our blinds conform with the Child Safety European legislation (EN13120).
The purpose of this safety standard is to minimise the risk that children are seriously injured by the cord.
The legislation specifies that all blind cord/chains must be fixed to the wall with an accumulation device (cleat to secure excess cord) and the length of the cord or chain must be a minimum 150cm off the ground.
All our chain pull blinds come with tension devices, our cord pull blinds come with cleats and a patented breakaway safety device at the reverse of the blind. This device breaks open when undue weight is applied to the cords. It can easily be repaired if this is done by accident.
Our installation guides advise you to install the blind at least 150 cm from the floor, and that cots and furniture are not placed near the blinds.
As we do not know where the fitting height is in your home or project there is a maximum cord and chain length that we can supply to you.
All of our blinds can be vacuumed with a small suction, we recommend using a brush suitable for the vacuum cleaner. Our bamboo blinds can also be wiped over carefully with a wrung-out damp cloth.
You are welcome to visit our showroom in London:
The Chandelier Building
8 Scrubs Lane
NW10 6RB London
You can always order a free sample of your favorite designs here.
The blinds cover from approx. 25 – 98 percent.
As a material, bamboo can hold up well for outdoor use if the blinds hang dry. The blinds can withstand water as Bamboo is an incredibly strong material however wind and weather can corrode the cords, threads and locks. You must be aware that the guarantee lapses if the curtains are hung outdoors. We recommend choosing natural blinds for outdoor use, as the natural blinds fade less than the coloured blinds. The blinds should only be hung outside during the summer. They may also be treated with a NANO spray, or a neutral furniture oil, to make them more resistant.
All our blinds can be hung in moist areas. However, we do not recommend hanging the blinds in direct contact with water, for instance inside the shower area.
Our Blinds and materials have a Fire Retardancy rating of: NOT RATED. Our materials have not been tested for its ability to withstand fire.
- There is no mandatory or legal requirement for Blinds to meet any fire standards or to have a fire rating. This applies to contract/ commercial/ public spaces.
- The government has produced risk assessments for various public/ contract spaces (hotels/ hospitals/ offices/ retail spaces, etc) and they each have their own risk assessment level. For example hotels are classified as medium risk. You are advised to contact your county fire officer. Requirements will depend upon the exact circumstances. Fire Officers are usually very helpful when consulted.
Materials that are required to be Fire Retardant and are not rated can only be used if they are first chemically treated with a fire retardant treatment. Chemical treatment consists of either soaking the material in a fire retardant chemical or back-coating it with fire retardant. These treatments are quite straightforward but are not suitable for every material.
Returns and cancellations
If you want to return a product, please send us an email. The contact form on the website can also be used. You must contact us within 14 days after receiving the product.
You must pay the shipment costs for returning a product purchased at colorandco.co.uk.
In case of returns, send the product to:
Color & Co UK Ltd.
The Chandelier Building
8 Scrubs Lane
NW10 6RB London
United Kingdom
All product purchases carried out at colorandco.co.uk can also be cancelled by refusing to accept the product at the address. Packages and letters delivered cash-on-delivery will not be accepted.
For customised products, either through adjustments (such as, but not limited to pelmets, left side pull, etc) or for customised products (chain pull blinds and custom size blinds) the normal right of cancellation still applies for 8 days after the order has been submitted. If we have started making the product, the right of cancellation is void.
If you make a purchase at colorandco.co.uk, you have 24 months’ right to claim compensation for a defective product. This means that, depending on the situation, you can get your money back or have the product replaced. This right must however be legitimate, and defects should not have resulted from damage to the product after purchase. The product must be sent back in suitable packaging. We always reserve the right to fix the product before any payback is offered.
Our bamboo blinds are made of a natural material. Small imperfections may occur, which is a natural and unavoidable part of a unique and natural product. Therefore, these imperfections cannot be regarded as defects.
In time, our blinds may become discoloured in the sun. To avoid discolouration, we recommend not hanging the blinds in direct sunlight, or treating them with an UV spray or a natural oil or lacquer.
Cord pull blinds
The cord can be replaced.
Please send an email to customerservice@colorco.dk
If it’s happened within the 24 month guarantee period, we will send you a new cord right away.
On roller blinds with cord pull, the cord will always be on the right side as the standard. The option to change the cord pull so the cords are on the left side is available for a fee of 48GBP.
Yes, hooks and a cord cleats can be found in a small bag rolled up in the blind. Sometimes the bag is rolled into the bottom of the roll. If the bag is missing, please contact us at customerservice@colorco.dk, and we will send you a new set.
The top of the roller blind with cord pull has 2-3 fittings depending on the width of the blind. Two for blinds from 30-120 cm, three for blinds wider than 120 cm, and up to four for extra large blinds up to 240 cm in width. The pulley comes in two colours (silver and black) for our bamboo blinds and in two colours for our natural plant blinds (white and brown).
All of our blinds can be installed both vertically and horizontally with the hooks and brackets that are supplied with the blinds.
All of our blinds can easily be installed by yourself at home. However for our blinds in an XL size, we recommend that you have an extra set of hands to help. Please see our instructions for further information here.
The cleat and pulley comes with standard colouring, and is different depending on the design of the blind. The pulleys are either silver or black on our bamboo roller blinds. The colour of the pulleys are either white or brown on all of our natural plant blinds.
You have an option to choose the colour of the pulley if you order blinds in extra large sizes. Please let us know if you have a preference.
Bamboo is a delicate and light material, so the roll is not very big. For the largest blinds with the thickest fabric, such as Brown Bamboo, the roll measures a maximum of 10 cm in diameter at a length of 230 cm. On our smallest blinds with the finest fabric, the diameter of the roll is a maximum of 5 cm, such as Brown Fine Bamboo at a length of 160 cm.
Due to the construction of the slats of the blinds, we can unfortunately not always guarantee hitting your measurements 100%. There is an error margin of up to 0.5 cm. If the blinds exceed the trimming measurement, we will cut the blinds according to these.
We recommend keeping a small roll of fabric at the bottom of the blind of at least 15 cm, this gives the blind some weight and stability. It will be easier to roll up and down.
For example if your window recess measurements are 85cm width and 120cm drop.
85cm – 2cm = Finished blind width is 83cm
120cm – 2cm + 15cm = Finished blind height 133cm
Bamboo is a delicate and light material, so the roll is not very big. For the largest blinds with the thickest fabric, such as Brown bamboo, the roll measures a maximum of 10 cm in diameter at a length of 230 cm. On our smallest blinds with the finest fabric, the diameter of the roll is a maximum of 5 cm, such as Brown fine bamboo at a length of 160 cm.
Chain pull blinds
The brackets for the blind as well as bracket covers are included, and will be packed in a small bag together with the blinds. A child safety tension device for the chain pull is also included. However screws are not included, since the type of screws can vary, depending on the material on which the blind is mounted.
All of our blinds can be installed both vertically and horizontally with the hooks and brackets that are supplied with the blinds.
The brackets for the blind size depends on the design of the blind and the size. The brackets can vary from 5 cm in depth to 9 cm.
Our metal chain is nickelfree and made of stainless steel. Our black and white chains are made of plastic.
All of our blinds can be installed both vertically and horizontally with the hooks and brackets that are supplied with the blinds.
All of our blinds can easily be installed by yourself at home. However for our blinds in an XL size, we recommend that you have an extra set of hands to help. Please see our instructions for further information here.
All our chain pull blinds uses the system provided by RollEase.
Yes, it’s possible with both ways. The roller blind comes with a reverse roll as standard, please let us know if you prefer a forward roll. You can make a comment in the order section.
Bamboo is a delicate and light material, so the roll is not very big. For the largest blinds with the thickest fabric, such as Brown bamboo, the roll measures a maximum of 10 cm in diameter at a length of 230 cm. On our smallest blinds with the finest fabric, the diameter of the roll is a maximum of 5 cm, such as Brown fine bamboo at a length of 160 cm.